Zoom Update for DBSA Boston

On Saturday, February 3, 2024, Zoom will require users to be using version 5.14.5 or higher to access any Zoom meetings (version 5.14.0 for Blackberry). This is part of the Zoom Software Quarterly Lifecycle Policy. If you have not updated your Zoom Desktop Client or Application by then, you will be prompted to update before you can join a meeting.

Read this Zoom Support article for help on verifying the Zoom version number you are on. To update from your computer, sign in to the Zoom desktop client (application), click your profile picture, then select Check for Updates. From your mobile device, find Zoom in your App store to get updates. You can also use a web browser on any device and visit https://zoom.us/download to download the latest version.


Help! My device won’t allow me to update!

If your device is not able to update to Zoom version 5.10.3 or higher you may still be able to join a DBSA Boston Zoom meeting through your web browser:

  1. Go to join.zoom.us
  2. Enter the meeting ID – see Online Support Group Schedule
  3. Select Join
  4. A dialog box may appear (see specific browser info below)
    1. Chrome
      1. Open zoom.us.app?
      2. Select Cancel
    2. Safari
      1. Do you want to allow this page to open “zoom.us.app”?
      2. Select Cancel
    3. Firefox
      1. Allow this site to open the zoommtg link with zoom.us?
      2. Select Cancel
  5. At the bottom of the page find Having issues with Zoom client? and click the link next to it: Join from Your Browser
    1. You may need to allow your browser to access your camera and microphone
  6. Enter your name and select Join

For more information visit Getting started with the Zoom web client

Last updated: 1/31/2024

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